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Coaching and mentoring are popular capacity-building tools, especially in the area of leadership development. They are often mentioned in proposals and reviews as key elements of good capacity-building practice. Yet despite their current status, many of us are unclear what coaching and mentoring really involve, and where and when they work. We have a number of questions: What does a coach or mentor actually do? Is there any real difference between them? Where have these approaches come from? Are they really relevant to NGOs? When are these approaches effective? When are they not appropriate? This paper addresses these questions to demystify the concepts and practices of coaching and mentoring within civil society organisations.
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