Training FAQs

We welcome applications from anyone who is currently working or is interested to work in the development and relief sectors. We cater for an international audience, drawing from the multi-cultural experiences of the group. We select participants without regard for gender, marital status, race, ethnic origin, religion, sexual orientation, disability*, social background, or any other irrelevant distinction.

*We do, however, ask if you have any accessibility requirements to be able to attend and fully profit from the course, so that we can make the relevant arrangements ahead of time. Please make sure you detail your needs in the application form. Should you wish to read our disability policy, please contact us.

The first step is for you to fill in the online application form. Please provide as much details as possible to enable us to make an informed decision. We encourage early applications, particularly if you need a visa to come to the UK.

We will then assess your suitability for the course. For advanced courses requiring previous knowledge and experience, we will pass the application to the trainer for them to give their green light. This screening process may take a few days up to a couple of weeks.

If we believe that the chosen course will fulfill your needs, we will offer you a place on the course. You will receive a booking email with all the relevant payment information and terms and conditions. We request that payment is made as soon as possible to confirm your place. If you do not make your payment within the deadline, we reserve the right to offer the place to the next candidate on our waiting list.

About 2-3 weeks before the course, we will get back in touch to confirm that the course is going ahead as planned, and we will share relevant information such as timetables, any pre-course readings / exercises, advice on how to get to the course venue, etc.

Online courses: fees include access to live sessions and to INTRAC’s online learning platform where all training materials, live session recordings as well as further learning resources are made available. Some of our courses may include a one-hour mentoring session with the trainer.  

For details of training fees, please check the pages of individual courses.

RETURNING PARTICIPANTS: If you attended an INTRAC course within the past 2 years, you are eligible for a 10% discount on your next booking. Don’t forget to mention it in your application form stating the name of the course attended and when. 

ORGANISATIONS: If there are 3 participants from your organisation wanting to book a place on the same a discount of 5% will be applicable for each application. 

INTRAC Network Member: If you are an INTRAC Network Member, you are entitled to receive 10% discount on all our online open access training. You will need to state this when applying.  

Bond Members: If you are a Bond member, you are entitled to receive 10% discount on all our online open access training. You will need to state this when applying.  

TRAINING ACCESS SCHOLARSHIP: INTRAC offers a limited number of scholarships to participants working for small civil society organisations in selected countries. 

Eligible participants can attend our courses paying only a nominal fee of £50 to cover administrative costs. To be eligible, you must meet the following criteria: 

• You are a staff of a non-profit, non-governmental organisation, including social enterprises, working to support communities in Majority World. 
• Your organisation is based in any of the countries listed as ODA recipients by the OECD/DAC (see table). However, we will prioritise applications coming from least developed countries. 
• Your organisation’s annual income is less than £1 million GBP gross in the last financial year (or equivalent in other currencies). 
• We require official documents to show your organisation’s non-profit status, vision and mission, as well as proof of your organisation’s income (i.e. recent audit report). 

After you have successfully completed our course, we would love you to tell us in a short article how the training has made an impact to you and your organisation. To apply for our Training Access Scholarship, please indicate this in the application form and upload the required supporting documents when prompted during the application process. 

We appreciate that due to unforeseen circumstances, a participant may be unable to attend the training course they have booked. The amount we can refund will depend on the notice period giver (written notification is required to cancel a place): 

• More than 4 weeks: 100% refund
• Between 2 to 4 weeks: 50% refund
• Less than 2 weeks or no-show at the course: No refund

INTRAC reserves the right to cancel or postpone a course up to 2 weeks before the starting date in the event that a course is undersubscribed. In these cases, participants will be offered alternative dates, a credit note to be used to book other training or consultancy services from INTRAC, or a full refund of the course fees.  

In the unlikely event a course has to be cancelled within 2 weeks of the course start date by reason of force majeure, (war, civil unrest, fire, flood, action by any government, trainer illness, or any event beyond the reasonable control of INTRAC) then INTRAC shall promptly notify participants and seek alternative solutions such as a credit note to be used to book other training or consultancy services from INTRAC, or a full refund of the course fees.  

Most of our courses include the possibility to book a one-hour one-to-one mentoring support from the trainer. This is generally for one session video-call taking place within a month after the course.  

If you or your organisation would benefit from additional support, you may want to explore the possibility of getting some further tailor-made training (either group training or individual mentoring packages) or book our consultancy services. 

Our courses are not affiliated with an accrediting body. You will receive an attendance certificate at the end of the course provided that you have met all attendance and/or completion requirements. 

If you have lost your certificate and would like one to be reissued, we will charge an administrative fee. Please contact us for further information.  

INTRAC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, for example when applying for an INTRAC training course, then you can be assured that it will only be used in accordance with INTRAC’s Privacy Policy. 

At INTRAC, we strive to provide high quality training; however, we understand that sometimes someone may be unhappy with the service provided. Throughout the duration of INTRAC training courses, there are formal and informal opportunities for course participants to provide feedback on matters concerning teaching and learning (course trainer and course content) and non-teaching (administrative support, Moodle learning platform).  

INTRAC aims to resolve complaints informally and quickly between the relevant parties by taking immediate action where possible. Where this is not possible, we will communicate with the course participant/s after the course to address the issue in a satisfactory manner. 

Please refer to our complaints procedure available here. 

Our thoughts are with everyone who is or has been affected personally and professionally by the COVID-19 pandemic. It is having profound effects on our lives and our ways of working. Accordingly, we have moved all our open access training online.   

If you are ill with COVID-19 or has any other health issues and are unable to attend one session, please let our Training Team know at [email protected] so they can advise you on how you can catch up on the course. However, if you think you will be missing a few of the live online sessions and would like to cancel the course, please section above ‘Will I get a refund if I cancel my place on a course?’ for more information.  

You can find information about all our in-house training on our website. However, as in-house training tends to be bespoke and tailored to each organisation’s needs, please complete the scoping form provided to give specific information on your organisation’s needs. 

After we have received your enquiry and completed scoping form, we will email you to set up an initial Zoom or Teams meeting. We may have our consultant/trainer on this call.  This will be a familiarisation call, and we will use this meeting to clarify anything that was not clear in the scoping form and ask for any additional information which will help us put a quote together for you.  At the meeting, you have an opportunity to ask questions and engage our consultant/trainer to understand their approach.  

Our in-house training costs vary based on several factors; this includes the number of days needed to deliver the training, preparation time required to tailored the course, whether it is a face to face training and our consultant/trainer will need to travel or whether you want an off the shelf course (INTRAC’s online courses) or a bespoke training based on any other subject areas that we do not offer online e.g., Coaching and Mentoring, Programme Design, Project Management, Outcome Harvesting, etc.   Our charge rates are based on INTRAC’s day rates – determined annually.  The annual day rate covers trainer costs, and all administrative processes involved to deliver a successful training.

Yes, our in-house training can be both online or face to face or hybrid (combination of face to face and online).  For a face-to-face training, there will be an additional cost for travel, accommodation (if required) charged as actual expenses upon successful delivery of the training.  For any of these costs, INTRAC will invoice the client separately and receipts are included to support any claim. 

No, the cost of training does not depend on the number of participants, instead it depends on various factors as mentioned above. There is no minimum number of participants for in-house training, but we often recommend anything from 5 to 22 participants.   

Once we receive your completed online scoping form, we will get back to you within 2 working days via email.  

Yes, we provide attendance certificate provided this has been agreed during the contracting stage.  

For any further information about our in-house training, you can go to our IHT page on our website.