We’ve gathered the answers to a number of frequently asked questions about our training courses here. Whether you have questions about course requirements, travel, accreditation, or costs, you should find the information you need. To get started, select a question from the list below.
We welcome applications from anyone who is currently working or is interested to work in the development and relief sectors. We cater for an international audience, drawing from the multi-cultural experiences of the group. We select participants without regard for gender, marital status, race, ethnic origin, religion, sexual orientation, disability*, social background, or any other irrelevant distinction.
*We do, however, ask if you have any accessibility requirements to be able to attend and fully profit from the course, so that we can make the relevant arrangements ahead of time. Please make sure you detail your needs in the application form. Should you wish to read our disability policy, please contact us.
The first step is for you to fill in the online application form. Please provide as much details as possible to enable us to make an informed decision. We encourage early applications, particularly if you need a visa to come to the UK.
We will then assess your suitability for the course. For advanced courses requiring previous knowledge and experience, we will pass the application to the trainer for them to give their green light. This screening process may take a few days up to a couple of weeks.
If we believe that the chosen course will fulfill your needs, we will offer you a place on the course. You will receive a booking email with all the relevant payment information and terms and conditions. We request that payment is made as soon as possible to confirm your place. If you do not make your payment within the deadline, we reserve the right to offer the place to the next candidate on our waiting list.
About 2-3 weeks before the course, we will get back in touch to confirm that the course is going ahead as planned, and we will share relevant information such as timetables, any pre-course readings / exercises, advice on how to get to the course venue, etc.
- Non-residential* course fees cover attendance to the training, all training materials, lunch and refreshments for the duration of the training.
- Residential course fees include all of the above as well as accommodation (4 nights for 5 day courses; 2 nights for 3 day courses), dinner and breakfast. This is normally at the same venue where the training takes place.
- Post-course coaching sessions with the trainer can be booked for an extra fee.
Fees do not include any travel, insurance and/or visa fees (if applicable), extra nights or meals at the venue, alcoholic beverages, nor any other item or service not explicitly included in the package.
* Non-residential participants are responsible to make their own accommodation arrangements. INTRAC is not able to extend any support in finding suitable accommodation.
Online courses: fees include access to live sessions and to INTRAC’s online learning platform where all training materials, live session recordings as well as further learning resources are made available. One 50-minutes coaching session with the trainer is also included.
For details of training fees, please check the pages of individual courses.
- You are a staff of a non-profit, non-governmental organisation, including social enterprises, working to support communities in the global South.
- Your organisation is based in any of the least developed countries listed by the OECD Development Assistance Committee.
- Your organisation’s annual income is less than £1 million GBP gross in the last financial year (or equivalent in other currencies).
- We require official documents to show your organisation’s non-profit status, vision and mission, as well as proof of your organisation’s income.
We appreciate that due to unforeseen circumstances, a participant may be unable to attend the training course they have booked. The amount we can refund will depend on the notice period giver (written notification is required to cancel a place):
- More than 4 weeks: 100% refund
- Between 2 to 4 weeks: 50% refund
- Less than 2 weeks or no-show at the course: No refund
Please note that a more generous refund policy applies in case your visa application has been rejected – read below.
Please note that a more generous refund policy applies in case your visa application has been rejected or due to covid-19 related measures – read below.
INTRAC reserves the right to cancel or postpone a course up to 2 weeks before the starting date in the event that a course is undersubscribed. In these cases, participants will be offered alternative dates, a credit note to be used to book other training or consultancy services from INTRAC, or a full refund of the course fees. Please note that we are not able to refund any other expenses, such as (but not limited to) visa application fees, accommodation and travel expenses. We always recommend participants to make sure their travel and accommodation bookings are refundable and/or to get cancellation insurance.
In the unlikely event a course has to be cancelled within 2 weeks of the course start date by reason of force majeure, (war, civil unrest, fire, flood, action by any government, trainer illness, or any event beyond the reasonable control of INTRAC) then INTRAC shall promptly notify participants and seek alternative solutions. In this instance, INTRAC is unable to reimburse any participant expenses relating to a cancellation, such as (but not limited to) visa application fees, accommodation and travel expenses.
We advise you to plan well in advance if you require a visa for the UK, to avoid unnecessary delays and costs. Ideally you should apply for a course at least 2-3 months in advance of the course starting date. We strongly advise you to check your specific country requirements at your local British Embassy, High Commission or Consulate. Please note INTRAC is not in a position to provide country specific advice.
Once we have received full payment of the course fees, we can provide a letter in support of a visa application. To do so we will also need a scanned copy of your passport photo page and any other relevant pages (e.g. passport extension pages).
You will need to apply for a short term study visa (for further info please visit https://www.gov.uk/study-visit-visa). You should normally get a decision on your visa application within 3 weeks.
What happens if my visa application is unsuccessful?
If you fail to get your visa and are forced to cancel your place on the course, you need to send us a copy of the refusal letter from the British Embassy for our reference. INTRAC will refund the fee according to the number of weeks before the course.
- More than 2 weeks before the course start date: 100% refund
- Less than 2 weeks the course start date: 85% refund
- No show at the course: No refund
At INTRAC, we strive to provide high quality training; however, we understand that sometimes someone may be unhappy with the service provided. Throughout the duration of INTRAC training courses, there are formal and informal opportunities for course participants to provide feedback on matters concerning teaching and learning (course trainer and course content) and non-teaching (accommodation, venue, administrative support). INTRAC aims to resolve complaints informally and quickly between the relevant parties by taking immediate action where possible. Where this is not possible, we will communicate with the course participant/s after the course to address the issue in a satisfactory manner.
Please refer to our complaints procedure available here.
Our thoughts are with everyone at this time who is affected personally and professionally by the COVID-19 pandemic. It is having profound effects on our lives and our ways of working. To allow people to get training during this difficult time, we have strengthened our online training offer. However, we know that some people prefer attending face-to-face training, and we are eager to welcome them once it will be safe to do so. We will be following official guidelines on social gatherings, and we will be working with training venues to ensure adequate interpersonal distance during our courses. Depending on room size and layout, we might take the decision to reduce the maximum number of participants to prevent crowding. We will require all people who present symptoms compatible with COVID-19 to refrain from attending the training and follow official guidelines on self-isolation.
Regarding the possible cancellation of courses related to COVID-19 related measures, we will be applying more generous conditions than our regular cancellation policy:
- If you have to cancel your attendance due to COVID-19 in the 4 weeks before the start of a course, we will only charge you actually incurred costs, if any, and we will issue a voucher for the remaining amount. You will be able to use the voucher to partially or fully cover the fees of any other training or consultancy services from INTRAC. This applies if you fall ill with suspect or confirmed COVID-19, if you need to quarantine after having been in contact with a known or suspected COVID-19 case, or if you are unable to travel due to restrictions imposed by a government.
- If we have to cancel a course more than 2 weeks before the start date, participants will be offered alternative dates, a credit note to be used to book other training or consultancy services from INTRAC, or a full refund of the course fees.
- If we have to cancel the course less than 2 weeks before the start date, all participants will be offered the option to attend the course at a later date, or a a credit note to be used to book any other training or consultancy services from INTRAC, or a full refund of the course fees.
- In all cases of course cancellation, INTRAC will not be able to refund any other expenses incurred by participants in relation to the course, such as (but not limited to) visa application fees, accommodation and travel expenses. We always recommend participants to make sure their travel and accommodation bookings are refundable and/or to get appropriate insurance cover.