Feedback mechanisms such as suggestion boxes, meetings and mobile SMS and voice calls were trialled in seven projects working to improve maternal and child health. The mechanisms were found to support service users to hold projects and government services to account, and support projects to adapt to users’ needs and priorities
The pilots encountered challenges and learned lessons about how to implement and adapt feedback mechanisms on the ground. These lessons are documented in the resources made available today. The resources include a short film explaining the pilot, practice notes to support those implementing beneficiary feedback mechanisms in development programmes, a summary of findings from the pilot and case-studies from each of the seven countries.
All resources are available at www.feedbackmechanisms.org